If you cannot use InPost for whatever reason, it is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty, cards, manuals and accessories).Ĭustomers are accountable for return shipping charges. Please include additional information if the items you're returning are faulty or incorrect. Please make sure to include a cover note specifying if the items being returned are for a refund or exchange. PLEASE NOTE: all items from the same order should be returned in one parcel. When your return is collected from the locker, a label will be applied for you by the courier. Scan the code on your phone at the locker Visit our returns portal ( ) to generate a QR code and package up your items - there’s no need to attach anything to the outside of your parcel. Tesco, Morrisons and Lidl) and train stations. InPost Lockers are in handy locations like supermarkets (inc.
There’s no label printing required and you can avoid the usual queues. RETURN IN SECONDS WITH 24/7 INPOST LOCKERS Simply box up your items for return, include a cover note with the word REFUND or EXCHANGE inside & follow the below steps for safe return to our warehouse where your return will be processed promptly. Any item (excluding food and underwear) can be returned to us for any reason provided it is returned in ‘showroom condition’, with its original packaging, tags and a valid receipt/delivery note. In the unlikely event that you are dissatisfied with your purchase please feel free to return your goods within 60 days of the purchase date for a full exchange or refund.
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